Frequently Asked Question (FAQ)

Customers can contact us through the various methods below:

Call us  or Whatsapp us at +65 8318 0253

Email us at [email protected]

For cash, cheque and bank transfer, PAYNOW, we only accept Singapore Dollars.

For International Credit Cards, a link will be provided and payment can be made through Stripe. Do note that there will be an additional 3 to 4% administration fee imposed by Stripe for credit card payments.

If the current product cannot be found in our website, please feel free to contact any of our sales person directly through email, phone call or whatsapp to check if the specific product you are looking for is available.

You may drop us a whatsapp text or call us @ 83180253 and we will do our best to reply you as soon as we are available.

Do anticipate slower response after office hours, during weekends or public holidays.

Yes, customers are welcomed to make orders from any part of the world. However, we are only able to ship the products out only upon full payment received.

For overseas shipping, overseas customers need to engage their own courier/shipping companies to liaise with Aaron Wills Design. Do note that any claims arising from damages or lost of item will be between the courier/shipping company.

For local delivery, you can chose to engage Aaron Wills Design’s dedicated delivery team or you may engage a local courier/shipping company to liaise with us.

If you have engaged Aaron Wills Design’s dedicated delivery team, you may highlight the flaws (manufacturing defects) directly to our delivery team upon delivery. However, we will not be able to warrant for any artwork errors.

For self collection, customers will also need to highlight any flaws (manufacturing defects) to our company’s representative during collection. Any products that are collected out of our showroom will be considered accepted in good condition. Refunds and exchange will not be applicable once products are collected out of our showroom.

Aaron Wills Design accepts several payment methods:

Payment by Cash
1. Cash payment upon order confirmation.

Bank Name: The Development Bank of Singapore Limited (in short DBS bank)

Bank Code: 7171

Branch Code: 072

Account Number: 0727 105 132

Yes, we can custom build according to specific requirements. Please contact our sales representative to get an official quotation.

Ways to get in touch with us:

Call us  or Whatsapp us at +65 8318 0253

Email to [email protected]

We look forward to hear from you.

We are closed during public holidays and certain eves of public holidays.

For self collection, customers can pick up their orders at our collection booth 24/7, anytime of the day, even on public holidays.

As for order making during public holidays, it will be subjected to our availability on case to case basis.

Cancellation is not possible for the following scenarios:

1. If orders have been paid for reservation of a particular product whereby stocks are affirmed to be reserved specially under your account.
2. If orders are in the midst of production.
3. If orders are completed and ready for collection or delivery.

Refund is possible so long as the terms permitted for cancellation is fulfilled. Credit note can also be issued if the customer prefers.

Yes, we more than happy to meet you in person.

Due to Covid19, our showroom will be closed for walk in customers. For collection or to view our products, customers will need to make a prior appointment by contacting us at 8318 0253 before paying us a visit.

2 Yishun Industrial Street 1,
NorthPoint Bizhub, #02-11,
Singapore 768159

Depending on the severity of the damage. For major damages beyond repair, customers will be required to pay the price of purchasing the item. For minor repairs, Aaron Wills Design may charge a nominal service or repair fee.

Minimum time frame for rental of any items is 3 days. There is no maximum time frame for rental.

Please click on this link to get more details for the correct file format to send.

Please note that we do not keep clients artwork more than 20 working days. Hence, clients should keep a copy as their own archive even after sending Aaron Wills Design your artwork.

Aaron Wills Design will not be responsible for the contents in the artwork that is provided by the client. It is the client’s responsibility to ensure that all the contents do not infringe any copyrights, inappropriate contents that may arise to any legal implications.

Yes, we provide a special bundle deals for bulk orders. Please call in to check with our sales representative.

Yes, do note that if you are getting a despatch/courier person to collect, there will be no reprints or refunds allowed after collection.

For self collection, customers can pick up their orders at our collection booth 24/7, anytime of the day, even on public holidays.

Due to Covid19, our showroom will be closed for walk in customers. To view our products, customers will need to make a prior appointment by contacting us at 8318 0253 before paying us a visit.

2 Yishun Industrial Street 1,
NorthPoint Bizhub, #02-11,
Singapore 768159

You may engage our company with a design fee. For low resolution photos, you may opt to purchase higher resolution photos from photo image banks. Call us if you need any assistance for your design requirements.